Thank you for choosing PLIGT Limited as your preferred flower delivery service provider. Below are our general terms and conditions for our services:
- Orders and Payment: Customers can place orders through our website or by contacting us directly via phone or email. Payment can be made via credit or debit card, and payment must be received before delivery can be made.
- Delivery: We offer delivery services to homes, offices, hospitals, and any other location requested by the customer. Delivery fees vary depending on the location, and we reserve the right to amend delivery fees without prior notice. We cannot guarantee specific delivery times, but we will make every effort to deliver your order as close to your preferred delivery time as possible.
- Substitution: We reserve the right to substitute any flowers or products with another of equal or greater value if the requested product is not available.
- Cancellations and Refunds: Orders can be canceled up to 24 hours before the scheduled delivery time, and a full refund will be provided. Cancellations made less than 24 hours before the scheduled delivery time may incur a cancellation fee. Refunds will be issued within 14 days of cancellation.
- Complaints: We take complaints very seriously and will do our best to resolve any issues in a timely and satisfactory manner. Complaints must be made in writing within 24 hours of delivery, along with supporting evidence.
- Data Protection: We take data protection seriously and will not disclose any customer information to third parties without the customer's prior consent.
- Liability: Our liability is limited to the value of the products and services provided. We are not liable for any indirect or consequential loss or damage.
- Changes to Terms and Conditions: We reserve the right to make changes to these terms and conditions at any time without prior notice.